Casa Marina Hotel and Restaurant

Reviews

• Zach Newton

  Aug, 16 2018
  ★ ★ ☆ ☆ ☆
  Highlights:
  - Poorly maintained and dirty rooms
  - No hot water
  - Incompetent Staff
  - Music loud enough to rattle wall frames until 2AM.
  
  This is a bar with a few trashed hotel rooms. I don't see how anyone staying in this hotel could possibly rate it above 1 or 2 stars. All of the decent reviews are for the restaurant or bar. Our room was not ready by the promised check in time and when we were finally allowed to check in, the young girl who helped us was clueless and extremely rude. The hotel room was grubby and poorly maintained. There was grime on the walls, rust on every metal surface, broken door louvers, broken door knobs... and the furniture didn't look to have been updated or cleaned in over a decade. The shower, which never fully shut off and ran constantly, only got lukewarm and never approached hot.
  Even after such a poor first impression, we decided to give the place the benefit of the doubt and stay the night. However, at about 9PM, loud music was turned on above us and the walls and everything on them literally started to shake. We couldn't even hear the television at full volume for the noise.. It was unbelievable. When I called the front desk to ask what was going on, I was told that this happened every weekend until 2AM and that they got allot of complaints and that there was nothing the could do but give me a free brunch. Their comment was "they make allot of money so we can't ask them to turn it down." They also said that we should have been told before check-in that there would be loud music. We were not, not that this would have made any difference.
  It is clear that management cares more for alcohol sales than customer comfort. After myself and my 6 month pregnant wife tried to sleep for several more hours, we finally gave up and checked out around 11pm. It was clear from the reaction of the front desk that this was a regular occurrence and they were completely indifferent to the total lack of service or quality present in this establishment. I would NEVER stay here again and would never recommend anyone else to. With competent management and some minor maintenance, this place could be great and that is the only reason it got a second star. Right now it is a $50/night hotel in a $200/night location.

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